djtony
When I try the extension the log in details are not recognised so I suspect it is looking at the US site.  Would that be correct?
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admin
I'm not exactly sure what you mean, "try the extension" but if you mean are US and EU sites separate instances, yes they are. They are kept entirely separate and no user data (or any other data) is stored. This is for data legislation purposes.
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djtony
admin wrote: I'm not exactly sure what you mean, "try the extension" but if you mean are US and EU sites separate instances, yes they are. They are kept entirely separate and no user data (or any other data) is stored. This is for data legislation purposes.


When I click on the extension icon and complete my log in details I get this message

Unable to retrieve access token.
Please check your username and password are correct and retry

Not sure what I have done wrong.
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admin
It's not clear to me from your post here what exactly you are doing and with which tool.

You should log a support case at Support AT StorageMadezeasy DOT COM

To log a support case we need:

- Your username
- The Access client and version
- The OS and version
- A full description of the issue with screenshots if relevant.
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