gioulist
Hello,

I recently mapped a skydrive acct via webdav to windows explorer

Everything works well but everytime I click on a file on windows explorer, a box appears requiring user/password details (the smestorage ones)

Whilst I entered them and tick the "remember" box, it continues to appear every time I click on a file, but now the box already has the user name and the password on it - I simply have to click OK

It's a bit annoying, so is there anyway for this box to stop appearing every time I open a file ???

Thank you
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admin
It's strange:

1. If a user is mounting a WebDAV drive, then no credentials dialog/box from SME Tools should show.
2. Even if that dialog shows, then it wont show again if Remember credentials was checked.

Could you provider some screenshots, where mapped drive and dialog/box are visible?
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gioulist

In accordance with your own FAQ, credentials are required:

QUOTE

To use CloudDav once it is enabled for your account:

URL: https://webdav.storagemadeeasy.com *or* https://webdaveu.storagemadeEasy.com/ (EU Server)
Authentication: Your Storage Made Easy username or password

UNQUOTE

Hence, I'm not sure if your response (1) below is consistent with this (I can't imagine walking into a webdav interface with no credentials anyway...)

screenshot attached - incidentally, the above is the case in both Vista and 7

Thank you and look fwd to your response





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admin
You have hit a windows problem, as Windows is not remembering the credentials and is known bug with Windows 7 and Vista. Please see
http://support.microsoft.com/kb/943280/en-us

Please  follow the instructions given by Microsoft in the above link and let us know if this resolved the problem.

 
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gioulist
Many thanks

Followed everything but the article must be obsolete as once the hotfix is "run" it says that it does not apply to my system

Has everyone that uses Vista and 7 got the same problem ?? Or is it an smestorage issue ??
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admin
This is most likely a windows issues. Other customers are using WebDav with Vista and Windows 7. Windows contact to SME using WebDav protocol.

Does the credentials dialog appears when opening any file type (for example pictures, text files etc.), or just Microsoft Office files?

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gioulist
Just checked and it opens pictures without asking for credentials...

No joy for excel, word, or pdfs...
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admin

For Microsoft Office files - please keep at least one MS Office window open after windows asks for credentials; then it will not ask for next open files.

Let us know if this resolves the problem with MS Office files

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gioulist
Many thanks for this

Doesn't really work: When you open a Word doc, it asks for credentials. Leave this open, click on a second Word doc, it does not. But when you close them both, the next one still asks for credentials.

This also works only on the same type of Office, ie Word and Word, Excel and Excel, etc. If you open a Word doc and then an Excel spreadsheet or PDF, it still asks for credentials the second time too

Any other thoughts ??
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admin
I see there are some more details at:

http://support.microsoft.com/kb/2019105

Where Microsoft discus the options to tackle this.
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gioulist
Went through these but as Microsoft itself points out they are not really solutions...

Just that "the article covers the underlying problem without offering any specific approaches on how to contend with the issue." and,  "Currently there is no panacea" and, "In most cases, a compromise approach will be required"

all well and good but I cannot believe that all the vista and 7 users that use smestorage to map their skydrive are simply living with this...
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admin
The majority of our user use our Windows Cloud Network Cloud Drive. It is quicker and works just like a real network drive and does not have this issue.
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gioulist

Thank you - just installed the free version

Unless I'm missing something:

1. It does not attach files to an email - looks like it simply downloads them ... somewhere in TEMP 

2. Opening the file from windows explorer (SME Storage File) and making changes does not save any changes to the document in skydrive

unless the free version is severely restricted, this does not work like a network drive...

unless, as I said, I'm really missing something serious...

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admin
The free version does not present a drive at all. It is a standalone file explorer. This is only available
In the full tools.

For 1. I'm not sure what you are trying to do. We send file links not files. You can simply
Click on a file and choose to get a URL share or choose to share over email and set a time expiry and an email will be sent to the recipient you choose.

See: http://storagemadeeasy.com/wiki/windowstools/#step21

For file sharing options from the dedicated explorer

2. Launching a file from the explorer for edit is not going to save it back to the original location. It's not a drive. If you want to do this from the free tools there are two options:

- use our windows desktop integration with Zoho editor to edit the file and save back:

http://storagemadeeasy.com/wiki/windowstools/#step23

- use the MS Office or Open Office plugin's to open, edit and save back:

http://storagemadeeasy.com/wiki/windowstools/#step16

Also note there are two versions of the SkyDrive Provider, our own which was developed prior to
Microsofts API, which does not work for everyone due to Microsofts two factor authentication, and the official SkyDrive API provider.



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gioulist
Many thanks

never mind - I'll just stick to what I have and press return every time I open a file...
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