Sciamano

Hi!
My notebook has two partitions, one with Windows7 and one running Ubuntu 12.10
In Windows I keep my files synced using the SugarSync and DropBox applications.
In Ubuntu I set up the SME Sync Center so that those same folders that are kept synced in Windows will be kept synced when I use Ubuntu too. I chose the Sync All option, which looks what would emulate the original Dropbox/SugarSync behavior.

The problem is that as soon as SME starts syncing it creates a duplicate of each and every local file on the remote folder. It's like it won't recognize that the files on the server are the same files that are in the local folder, therefore it uploads them again, adding date and time at the end of the filename.

Am I doing something wrong? Why is this happening?
I noticed that even though the files have always been kept synced between the server and the notebook (in Windows), the timestamps that SME sees are different, for example:

picture01.jpg            2011 02 15 10:33:32 -> 2011 02 15 09:33:17

How can I solve?
This is going to use all my 1GB bandwidth limit, and considering I have 6Gbs of files to be kept synced, it would need 6 months just to update the files, not to consider that I'd then have to delete all duplicates from the servers.

Any help appreciated. Thanks.

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smartlucas
Registered just to bump this. I have exactly the same issue. I will have to use a duplicate finder on Windows to remove all duplicated files and try to resync.
I think I need to mess around with timezone settings.
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Sciamano
It seems like no one from SME cares.
I've even mailed (as requested) to know what should I do to obtain the student's discount, but they did not even bothered to reply.
Maybe they don't need new paying customers...
Will check out the competition and see if they care more.
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smartlucas
That's exactly why I appreciate so much more customer support than sales in my company.

I won't even bother to send any appreciations of this case to them.
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admin
Hi,

If you are registered customer you should email support directly using Support AT Storage MadeEasy DOT Com. The forums here are for free users to post and for others to help and are monitored infrequently. Please use the Support email channel as a registered customer.

In respect of your question versioned files (or duplicates as you say) are created if files are changed. This can occur either if versioning is switched on or off.

Even when versioning is switched off when a file change is detected on Sync SME creates a new version of the file and datestamps the old version and moves it into the Trash view from a SME perspective. From a back end Cloud perspective the file has a date stamp appended and resides in the same folder as the updated file until the Trash is emptied (from SME) which will then remove the file.

This behaviour is deliberate as a precaution of over-writing files in which the new file can be changed or the old file needs to be recovered.

If versioning is turned off and you don't want files to be retained until Trash is emptied you can simply turn off Trash from the SME DashBoard and the original file will simply be removed, but note it will not then be recoverable.


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Sciamano
Hi, and thanks for replying.
I'm not a registered customer. As I said before, I emailed to know how to obtain the student's discount but no one ever replied, so I'm still a free user.
Anyway, you say "versioned files (or duplicates as you say) are created if files are changed", but here lies the problem: I have not changed any of the files, but still SME creates versioned files.
It shouldn't behave this way.

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admin
Are your files appended with datestamp ?
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Sciamano
Yes.
But TimeStamp option in the dashboard is turned off.
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admin
There is no such thing as "timestamp" in the Dashboard. There is only versioning, and if this is turned of then files can still be date- stamped if files are replaced as the old files are regarded as trash as per my explanation above (unless you turn off trash). If you have two copies of the files in different places and these files timestamps are different when you inititated the sync then you will indeed get the behaviour you outline.

BTW, with regards to email replies, emails can be often blocked or placed in spam, so to say we "did not reply" might be true because you did not see a response but we do reply to each and every email, and you can simply go to our site and choose to speak to Sales online. It is there from 9-4.30 PM GMT Monday-Friday and if they are taking another inbound enquiry you can simply try again later or leave a message. There is also our Skype (StorageMadeEasy) which is again active during the same time period.
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Sciamano
I was not on the site and went by what I remembered. Sorry for confusing Timestamping and Versioning, but you got the idea.

Regarding my email, believe it or not, I did not receive any answer. And yes, I'm pretty aware of the existence of spam blocks and I've checked the spam folder repeatedly. No mails from your company there either.

Anyway, going back to the problem, I guess I did not make myself clear. I have one notebook, with two partitions, one with Windows7 and one with Ubuntu.
I use the original "cloud" softwares from Dropbox and SugarSync in Windows7.
In Ubuntu I use SME.

The folders that get synced are the same (i.e.: there are only TWO folders on the system, one for Dropbox and one for SugarSync: the folder that Dropbox/SugarSync sync under Windows7 is THE SAME that Ubuntu syncs with SME). This said: how can a single copy of a file have different timestamps?
This is to say that I don't think the problem I'm encountering is due to "having two copies of the files in different places" because I only have ONE copy.
I hope this makes things clearer.
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admin
I really cannot comment on you using other tools to process sync and then using our tool to process sync on a different OS. I can only comment on our tools ie. if you were using our tools on both windows and ubuntu to keep files in sync from these different providers, sorry.
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Sciamano
The problem would be there anyway.
Unless you think that people start using SME from day 1 of their joining anyone of the cloud services SME supports. But I guess most don't, which means that until that moment they've been using other softwares to sync files between local and server... Which means that the computer where SME gets installed already have local files synced with the cloud, one way or the other.

Since I installed Ubuntu I've only been using SME. I've not even launched Windows7 once. But still SME wants to create duplicates/timestamped files. 

It seems that files located on the cloud (already there) and local files (already synced with the server) are not recognized by SME as the exact same files, somehow. Therefore it creates a new timestamped version. It basically uploads all the files to the cloud *again*. 

This is not a conflict between the Windows sync programs and SME. It's how SME sees the files that are already located both locally and remotely.

If I have file1.ext both locally and on the cloud server, and the file is the exact same, how come SME sends a new timestamped version?
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admin
No, that is not true. In your scenario you are using two different set of sync tools to keep files ins sync one OS, and then our sync tools to keep in sync with another OS on the same partition. We do not certify against these or have any knowledge of what they may do or may not do to files that are interchanged with regards to file stamps or any such thing. Normally, nothing should be changed and I know from experience with other users  they happily sync files from skydrive on windows OS and out tools on Ubuntu without any problems at all. My point to you is that we do not certify against these other tools and we don't keep track of the changes they make with regarding to sync. We do of course certify and use our own tools and we know they work cross platform against the providers we support. If we have specific business customers who require specific scenarios against different sets of clouds then we engage with them on a consultancy basis to understand the requirements and analayze the scenarios and test cases to validate such end-to-end use cases, but there can be quite a bit of time and effort involved.
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JohnRopok
I'm using the Linux Sync with Ubuntu 12.04 and SkyDrive, Box, and DropBox Clouds. I use the native Box, SkyDrive, and DropBox clients on Windows 7 and then sync my Linux with the same files for all 3 clouds and I don't get duplicate files, it works fine.
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Sciamano
I can assure that, if I don't enter the Windows partition, no syncing is done by any other sync programs (which basically makes it like no other syncing is done).
But let's skip this, I just want to solve.
I'm now a paying customer of a SME Personal Cloud account (although my dashboard says I have no access to support).
I'm trying to start from scratch, therefore I deleted the local folder, so that it will be re-downloaded and, hopefully, solve the timestamp problem. All this in Linux Mint (Ubuntu).
The problem now is that the SME Sync Center says "Action: Retrieving File List" and hangs there forever.

P.S.: let me add that I'm now using SME on each and every computer, and I've uninstalled all the "proprietary" sync programs like Dropbox, Sugarsync and the such.
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