Moved to Forums from Support:
The issue reported to support was the user was unable to access SMEstorage from within Microsoft Office (x86) having tried it both from Word and Powerpoint he receive the following error:
SMEStorage authentication failed. Incorrect user name/password or inactive user
Ultimately the user resolved the issue himself as the issue was to do with firewall settings. He was using PrivateFirewall 7.0 on Windows 7. In the application rules, there are setting for Netbios Sessions (client) and Netbios Sessions (server).
He found that when he allowed incoming traffic for the client settings and outgoing traffic for the server settings, the problem was solved.