jmcph
Hello,

I am having issues with the virtual drive windows tool.  When I place files in the drive folder some may be uploaded to smestorage but others will stall.  Also, the drive will frequently disappear from the windows explorer.  I then have to go into control panel, remove the virtual drive selection, close control panel.  Once complete I can then open control panel to reconnect the drive.

Another issue arises when my computer "sleeps".  When I wake the computer up I get a failed login message for the drive; but cannot log into the drive.  I have to deselect it etc...


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admin
Hi, could you let me know:

- Version of the tools
- Version of windows
- 32 bit or 64 bit ?
- which drive ? 32 bit shared drive / 32/64 bit shared network drive ? WebDav Drive ? 

Thanks.
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jmcph
Sure,

Windows 7; 64-bit, tool version 4.6.29, under desktop integration it only gives me one option for "virtual drive".  I can try the webdav drive to see if I get the same type of performance.
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jmcph
I tried the webdav drive and all worked accordingly.  So it looks as though my issue is solely with the virtual drive...  
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admin
OK, we made quite a few optimisations for the drive in the 4.8 release for 64 bit windows (which is the root of the problem you experienced). I can let you have an advance copy, as we have not quite finished tweaking it yet, if you email us at support and refer to this thread.

Otherwise, for now, as you point out we offer separate webdav drive access that can be used above all clouds as an alternative.
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jmcph
Thanks, gave it a try just about as frustrating as before.  The drive doesn't have the disconnect issue when the computer "sleeps" but the uploading issues etc... are the same....  Actually in some instances no files get uploaded.  When the files are pasted into the virtual drive folder a pop up appears at the sme tray icon that shows a file not found error 404....


I should also mention that there are times now when the virtual drive will take up 75% or so of my processor for extended periods of time....
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admin
I'm not seeing the same behaviour at all on our 64 bit test harness. are you using any anti-virus or spyware scanner software that could be interfering with the drive?
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jmcph
Yes; I am running Norton Internet Security.
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admin
To ascertain whether this is the cause can you turn of Norton Internet security whilst you test the drive behaviour ?

It maybe that you need to set an exclusion as such anti-virus / security Apps in general do not play well with virtual drives.


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jmcph
I shut down norton; and the same issue exists.  BTW, the error message starts with *insert file path here* HTTP Request error : Not Found.

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admin
I will install Norton in any case and see if there is any way for me to replicate the issue.

I presume that the CloudDav drive and the Windows Explorer options are working as expected?
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jmcph
Okay.  Yes; the cloud explorer and CloudDav work accordingly.
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admin
Can I ask you to try one other thing. Can you disable Netbios over TCPI/IP. See:

http://marjanrepic.wordpress.com/2011/07/05/disable-netbios-over-tcpip-in-windows-7-ent/

for how to do this. 

Let me know if this makes any difference.
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jmcph
Okay, disabled netbios and no change.  If I copy 5 files into a virtual drive folder 1 or 2 will upload the remainder will hang and say "uploading" or get to a certain percent say 27% indefinitely....  

Also, the message I spoke of earlier indicates the file is not found in the sme storage cache on my machine???  Is the tool looking for the file in the cached version of the virtual drive prior to uploading?
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admin
OK, I think we were able to replicate the issue you had. We installed a Windows 7 64 bit build. Without Norton installed it seemed to work OK but with Norton installed, even when turned off we noticed some pending issues of the type you outline. We've implemented a new piece of code into the drive that certainly seems to deal with the issues on the Windows 64 bit VM we are using for testing. Could you contact us and I'll drop you the build to see if it resolves your issues.
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