Hello everybody

I've just registered and connected one of my cloud to my account. Then I tryed to connect with FileZilla and here is my problem...

Here is the log of FileZilla :

Statut :    Résolution de l'adresse de
Statut :    Connexion à
Statut :    Connexion établie, attente du message d'accueil...
Réponse :    220---------- Welcome to CloudFTP ----------
Réponse :    220-Local time is now 15:23. Server port: 21.
Réponse :    220-This is a private system - No anonymous login
Réponse :    220 You will be disconnected after 5 minutes of inactivity.
Commande :    AUTH TLS
Réponse :    234 AUTH command ok; starting SSL connection.
Statut :    Initialisation de TLS...
Statut :    Vérification du certificat...
Statut :    Connexion TLS établie.
Commande :    USER stordeurjordan
Réponse :    331 OK. Need password
Commande :    PASS ********
Réponse :    421 This feature is not accessible for the account.
Erreur :    Impossible d'établir une connexion au serveur

I hope you can help me.
Have a nice day !

Stordeur J.
FTP is not a free feature which is why this response is received on a free account.
hello admin.  can you advise what add on is required for Cloud FTP to be enabled?

I can't see this in the list of add-ons available to my account.

You need to be a personal cloud or business cloud user for CloudFTP to be available.